Referral Management Service (RMS) Triage Guidance – Humber and North Yorkshire

The LDC has been made aware that there has been some concern regarding the criteria used by RMS triagers when assessing referrals in Humber and North Yorkshire.

The following information has been provided by the RMS and their Clinical Audit Lead to clarify the approach used when triaging referrals.

Triage Principles

The triager’s role is to identify the complexity of the case and then consider any relevant medical or clinical factors that may influence the appropriate referral pathway.

National Guidance

The primary document used as the basis for oral surgery triage nationally is:

Additional Clinical Guidance

Where clinically relevant, triagers may also refer to other national guidance documents relating to oral surgery and associated medical considerations. These may include guidance covering:

Local Input

If there are specific clinical considerations or local requirements that clinicians feel should be taken into account for patients being treated within Humber and North Yorkshire, these can be proposed for inclusion to support triagers operating within the region.

Practitioners are encouraged to contact the LDC if they wish to suggest additional relevant guidance or clarification.